Shipping policy
At Cozycove, we want to make getting your diapers as easy as possible. We currently ship to customers in the United States and Singapore.
United States
We currently ship to eligible addresses within the United States.
At this time, we do not ship to:
- PO Boxes
- APO (Army Post Office) addresses
- FPO (Fleet Post Office) addresses
- DPO (Diplomatic Post Office) addresses
- U.S. territories
Shipping Fee Details
- Orders of US$50 or more: Free shipping
- Orders below US$50: US$5 shipping fee
- Estimated delivery: 5-8 business days
Orders are generally processed and shipped from our fulfillment warehouse on business days. Orders placed before 12:00 PM are generally processed and shipped the same business day. Orders placed after 12:00 PM may be processed on the next business day.
Our warehouse is closed on weekends and major holidays.
Please note that the day your order ships does not count toward the estimated delivery time.
Once your order has shipped, you’ll receive an email with your tracking information.
Singapore
We ship across Singapore.
Standard Shipping
- Orders of S$10 or more: Free shipping
- Orders below S$10: S$3 shipping fee
- Estimated delivery: 2-4 business days
Once your order has shipped, you’ll receive an email with your tracking information.
Order Changes & Cancellations
We process orders quickly, so if you need to cancel your order or change your shipping address, please contact us at hello@acozyfuture.com as soon as possible after placing your order.
We’ll do our best to accommodate your request, but we cannot guarantee changes once an order has been processed or shipped.
Delivery
Please make sure your shipping address is correct and that someone is available to receive your delivery.
By placing an order with Cozycove, you authorize the carrier to leave your package at the delivery address if no one is available to receive it. Depending on the carrier, delivery may be confirmed with a photo showing the delivery location.
If there is an issue with your delivery, the carrier may attempt to contact you using the phone number provided with your order.
Missing, Incorrect, or Damaged Items
We want your Cozycove order to arrive safely and correctly.
If your package is missing, damaged, or contains the wrong items, please contact us at hello@acozyfuture.com within 24 hours of delivery.
Please include your order number and, where applicable, photos of the package and items received. We’ll review the issue and work with you to make it right.
Customer Support
Our customer support hours are:
Monday-Friday: 9:00 AM-6:00 PM Singapore Time (SGT)
For questions about your order or shipping, please contact us at hello@acozyfuture.com.
