Refund policy

Returns are accepted only if customers have received the wrong items, or damaged  products. Customers are advised to check all products upon delivery and take photos of the received condition of the products including upon opening of the any packaging. Please note that all returns may incur an administration fee and delivery fees that depend on your location (minimum fees of US$20 for USA orders, SG$5 for Singapore orders, MYR$5 for Malaysia orders). Please check with our friendly customer service to see if any fees will be incurred.

 

For Damages & Wrongly Delivered Items,

To be eligible for a refund on your return, your item must be in the same condition that you received it, unopened or unused (the same number of unused pieces as ordered), and in its original packaging. You’ll also need the receipt or proof of purchase. Items that have been partially utilized (less than the number of pieces purchased) will not be eligible for returns. Please note that damages or wrongly delivered items reported after 14 days of receipt of an order are not accepted.

 

For Defective Products,

Please contact us at hello@acozyfuture.com and provide information to the customer service operator on the case. Please provide as much evidence as possible to the customer service operator, who will need to verify the details of the case prior to submitting your refund for approval. Please note that the customer service operator may request to collect your item for further analysis and investigation and you are advised not to throw away the product until the case is settled. 

 

Returns due to change of mind are not accepted at any time. Customers are strongly advised to check their orders prior to confirming it.

 

You can contact us at hello@acozyfuture.com. We will notify you once we’ve received and inspected your refund submission, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.